CV/Resume

Full Written CV/Resume

Finley Bolton

55 Wesley Close

South Cave, HU15 2EJ                                 (+44) 7976429834                        finley.bolton111@gmail.com

 

Portfolio and Website: www.finleybolton.co.uk

Summary

A creative and technically proficient graduate with a passion for excellent IT support and customer service. Possessing skills in Windows, Microsoft office, teamwork, and customer service; I am eager to build on my experience and knowledge in a workplace setting. With a flexible approach and strong work ethic, I seek opportunities within the IT and customer service industry.

Experience

07/2024 - Present

INIT Creative – Kingston Upon Hull – Technical Workshop Leader

  • Interacting with, and facilitating/hosting clients and customers in a learning environment.

  • Working with neurodivergent children, supporting them in their learning.

  • Overseeing, coordinating and creating “Technical Workshops” with multiple agencies for clients, teaching them about various forms of technology and its uses.

  • Assisting with workshop administration and evaluation of learning outcomes.

  • Assisting in hosting corporate events and meetings.

  • Aiding in the creation of promotional material.

08/2022 - 06/2023

Bulldog Studios – Staffordshire University –Project Management/Tester Role (Games Designer)

  • Collaborated with clients and team members to create project plans, briefs, and results to the employer's and the client's standards.

  • Successfully pitched and developed a significant project concept to stakeholders.

  • Developed research skills on industry trends and the creation/management of development processes, alongside best practices in project management. Applied this knowledge to my subsequent work and personal projects.

  • Managed a multidisciplinary team environment. Held weekly team and individual meetings to enhance productivity, ensure alignment and milestone progress across all roles.

  • Took a leading role, coordinating efforts across different departments, serving as the primary contact between team members, clients, and senior management.

  • Responsible for confidence testing and iteration of prototype builds.

06/2021 - 09/2022

B&M European Value Retail, Willerby and Fenton - Customer Service and Sales Assistant

  • Worked with two separate teams in two store locations whilst at University.

  • Worked as a customer facing cashier, handling cash and credit card transactions, and till assistant, greeting customers while maintaining outstanding customer service.

  • Performed stock checks and replenished warehouse and shop front stock.

  • Coordinated work hours with my colleagues, stepping in to meet business needs, and covering absences.

  • Worked closely with team members and supervisors, showing team work and flexibility.

  • Remained calm and courteous during customer complaints and conflicts while taking the necessary steps to ensure customer satisfaction.

  • Escalated situations to supervisors according to company policy.

  • Maintained hygiene standards at workstations and shop fronts.

09/2018 - 08/2020

South Cave Chinese Takeaway and Restaurant, South Cave – Customer Service, Front of House and Food Preparation

  • Worked closely with food, maintaining an excellent standard of hygiene.

  • Responsible for packaging food items, preparation of certain foods to be cooked later, and frying/cooking.

  • Took customer orders both in person and over the phone, managing urgency and responsibility to ensure timely delivery.

  • Quality checked orders prior to delivery to ensure they were correct.

  • Maintained cleanliness in public and private areas by dusting, sweeping and mopping.

  • Dealt with customer requests promptly and courteously.

  • Managed difficult situations in a calm manner, maintaining high customer satisfaction and ensuring customer return.

  • Building morale as part of a team over/during changes of business ownership

Education

2020 - 2024

Staffordshire University, Stoke-On-Trent - Computer Games Design (With Placement year)

  • Bsc First Class Honours

South Hunsley Sixth form and College - Sixth Form:

  • A-Levels

  • Computer Science: C

  • Art: C

  • Cambridge Technical Diploma

  • ICT: Distinction Star (D*)

South Hunsley Sixth form and College - GCSE’s:

  • Eng. Language/Literature: 5/5

  • Physics – 7, Chemistry – 6, Biology – 5 , Maths: 7

  • Art: 6

  • RS: 4, Geography: 5

  • ICT: Distinction Star (D*)

Skills

  • Experienced in customer service

  • Full clean driving licence

  • Skills in performance management, collaboration and decision making

  • Outstanding written and verbal communication skills

  • Presentation

  • Excellent time and workload management skills

  • Able to work collaboratively through clear and concise communication

  • Excellent Computer skills

  • Strong customer focused work ethic

  • Iteration and testing

Technical Skills

  • Microsoft Office

  • Adobe Creative Suite

  • Photoshop

  • Premiere Pro

  • Illustrator

  • Acrobat

  • Da Vinci resolve

  • Unity

  • Unreal 4/5

  • Data Collection Software

  • MIRO

  • Jira

  • Keyboard Skills

  • Audacity

Hobbies and Interests

  • Foreign Travel; 2022, solo 6 week USA west to east coast journey

  • Conceptualising, designing and coding my own indie games

  • Participating in Games Jams as a games designer.

  • Rock Climbing/Bouldering

  • Dodgeball and Tennis

  • Voice acting

  • Collecting and playing retro games, and a keen enthusiast of games in general

  • Illustrating and drawing on a graphics tablet

  • Tennis coaching under 10’s at my local tennis club

  • Cooking and culinary arts